Head of Social Media at Things With Wings.
Thinking playground and social thoughts
One of the things that I have noticed when using this emerging social network, is that posts generate interactions more frequently than those of other networks, such as Twitter. Why is this?
I only have a few followers at present (by few I mean almost none at a grand total of 23!). At the weekend I created a new board, named Presentation images, almost imediatly I started to get "repin" notifictions. In total for the 34 pins I posted, I gained 21 repins as well as 10 likes.
That's quite a high pass along rate, don't you think?
We could argue that the content was shared/repinned becasue of the interesting images, but still, in comaprison to sharing content on say Twitter, this a far higher rate of sharing. So what does this mean?
This highlights the fact that Pinterest users are not motivated to "repin" because they would like to broadcast to their followers (like Twitter), but they are motivated to "repin" as they want to collect the content... it's an online pinboard afterall!
Before long, we will see examples of brands using this emerging social network for campaign actvity. The successfull ones will use it as a place distribute content that users want to keep, not just pass along.
Making sense of the social and digital ladscape.
This very rough and plain diagram shows the importance of time and well as type of content. We want to share the NOW.
One of my pet hates (that generally gets me involved in conflict with anyone that suggests such a thing for a client) is brands asking fans/likers/followers "How was your weekend?" or "What are you doing this weekend?". What real value does that add to the community? You could argue that if a brand is "social" or "fun" then they have the right to ask such a question. Imagine a Facebook/ Twitter where many more brands enter into this kind of conversation. Imagine the news feed mess? I think that in some cases it has been forgotten that although we may loosely "own" the page/profile we setup, engagement is "earned".
Q: Why do consumers/customers/fans like or follow us in the first place?
A: Because as brands we give them some sort of reward for doing so. Whether that is through association, exclusives, information, content, competitions, free things... they are all rewards.
Engagement is pointless, unless some form of value is being added. We can get 100 people on our page of 1 million to tell us what they did at the weekend, great... but why? We all have one of those friends, the friends that just speak for the sake of speaking (I can name a few but I won't). Brands need to be carful that they are not seen as one of "those" friends. Reason being, you tend to stop listening to them as they don't have too much to add to a conversation, apart from the sound of their own voice. Brands, do you want to be seen as the annoying over chatty friend, or the friend you go to for advice as what you say is valued?
Image from Flickr user Spectrious - http://www.flickr.com/photos/25015845@N07/2759818789/sizes/z/in/photostream/